Privacy NoticE

1. Overview

Baltimore Arena Company, LLC (“BAC,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this privacy notice (“Privacy Notice”). This Privacy Notice describes the types of Information we may collect from you when you visit the website at (the “Site”), and that you may provide in electronic messages to BAC. It also describes our practices for collecting, using, maintaining, protecting, and disclosing that Information.  

Please read this Privacy Notice to understand our policies and practices regarding your Information and how we will handle it. If you do not agree with our policies and practices, do not use the Site. By accessing or using the Site, you agree to this Privacy Notice.

BAC may change this Privacy Notice at any time, at its discretion. Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the Privacy Notice periodically for updates. 

This Privacy Notice is subject to and governed by the CFG Bank Arena Terms of Use (“Terms of Use”) available at the Site here.

2. The Types of Information That BAC Collects About You and How BAC Collects Information About You

BAC may collect two types of information from you when you visit the Site: Personal Information and Non-Personal Information (collectively “Information”).

  • “Personal Information” refers to data by which you may be personally identified, such as name, email address, and telephone number.
  • “Non-Personal Information” means data that is about you, but does not identify you specifically. If you do nothing during your visit to our Site but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.


We collect Information:

  • Directly from you when you provide it to us.
  • Through our communications with you.
  • From third parties.
  • Automatically as you navigate through the Site.
  • Through Google Analytics.

Information You Provide Directly to BAC. The Information that you provide us directly through our Site may include:

  • Information that you provide when you create an account on our Site or subscribe to our mailing list.
  • Information that you provide by filling in forms on our Site. We may also ask you for Information when you report a problem with our Site. And it may be necessary for you to provide us with Information so we can communicate with you about an inquiry you have.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys.
  • Details of transactions you carry out through the Site.

Information Automatically Collected from You. The Information that BAC may automatically collect and store about you when you visit the Site may include:

  • The Internet Protocol Address and domain name used. The Internet Protocol address is a numerical identifier assigned either to your internet service provider or directly to your computer. We use the Internet Protocol address to direct internet traffic to you;
  • The type of browser and operating system you used;
  • The date and time you visited the Site;
  • The web pages or services you accessed at the Site; 
  • The website you visited prior to coming to the Site; and
  • Cookies, which are small text files that a web server (such as BAC or its chosen web hosting company server) places on a user’s computer. When accessing a cookie, the BAC server reads a number associated with a browser, but is unable to determine any data about a user. With that number, our web server can tailor its content to the needs of the specific browser, and we can optimize the Site for your use.

Google Analytics Advertising Features. We also may have the following Google Analytics Advertising Features Implemented: Demographics and Interest reporting, Remarketing, GDN Impression Reporting and Double Click Campaign Manager. These features collect data using Google advertising cookies and anonymous identifiers. BAC and third-party vendors use these first-party cookies to access the success of online marketing campaigns, inform future campaigns and improve usability on the Site. To learn how to opt-out of the Google Analytics Advertising Features we use, please see Google Analytics’ currently available opt-outs for the web at

3. How BAC Uses Information It Collects About You and the Purpose for the Collection and Use

We use Information that we collect about you or that you provide to us, including any Personal Information, for the following purposes:

  • To present our Site and the Site Contents (as defined in the Terms of Use) to you.
  • To provide you with the products or services that you request from us. For example, if you make a purchase through the Site, register for an event, or participate in a promotion, we will use the contact information you give us to communicate with you about the purchase, event, or promotion.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Site or any products or services we offer or provide though it.
  • To communicate with you regarding our products and services, including for marketing purposes.
  • To personalize our services and advertising to you.
  • In any other way we may describe when you provide the Information.
  • To fulfill any other purpose for which you provide it.
  • For any other purpose with your consent.
  • To improve our Site, products, and services and to develop new products and services.


Site statistics are compiled into traffic reports, which help BAC understand, anticipate, and respond to user needs. If we learn, for example, of heightened interest in certain aspects of the BAC website, we are likely to highlight that information on the Site home page. This Information helps us create a better overall experience for Site users.

BAC will retain your Information for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and achieve other business purposes.

4. How BAC Protects Your Information

We have implemented measures designed to protect your Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the internet is not completely secure. Although we are working to protect your Information, we cannot guarantee the security of your Information either in transmission or when stored. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

5. When BAC Shares Your Information

We may use and disclose Non-Personal Information about our users without restriction. We may disclose Personal Information that we collect or you provide as described in this Privacy Notice:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business, as described further below, including third party payment facilitators.
  • To a buyer or other successor (potential or actual) in connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of BAC assets, including any related due diligence.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the Information.
  • With your consent.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of BAC or others.

BAC does not sell any of your Personal Information. 

6. Third Parties Providing Services On Our Behalf

We use third parties to host the Site, design and operate the Site features, and to perform administrative, analytics, and payment processing. Services these third parties provide include providing information to BAC about the use of the Site and viewing of our content. We may disclose your Information to these companies so they can carry out these services. These companies are bound by contractual obligations to keep Information confidential.

7. Information From Children Under 16

The Site is not directed at children, and BAC does not knowingly collect any Information from children under 16 years of age. If BAC learns that a child under 16 years of age has provided Information, BAC will delete this Information from its databases. If you are under 16, do not use this Site or provide any Information about yourself to BAC, including your name, address, telephone number or email address. If you become aware that Information of a child under 16 years of age has been provided, please contact us at

8. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Site, including the information or content contained therein. Our Privacy Notice does not apply to third-party websites or services.

9. Do Not Track

Some browsers incorporate a “Do Not Track” (“DNT”) feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, the Site responds to DNT signals.

10. Your Choices About Information

If you choose not to provide Information, you may be unable to access all or portions of the Site. If you no longer wish to receive marketing or promotional communications from us, click on the “unsubscribe link” provided in such communications or send us an email at

If you opt out of receiving marketing/promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. Please report your concerns about collection or use of Personal Information through the Site to

11. Your California Privacy Rights

Under the California Consumer Privacy Act of 2018 (CCPA), California consumers have certain rights regarding their Personal Information subject to some exceptions, including the rights listed below. 

  • The right to know the categories of Personal Information that BAC has collected and the sources from which BAC obtained the Information.
  • The right to know the business purposes for sharing Personal Information and the categories of Personal Information we may disclose for business purposes.
  • The right to know the categories of third parties with whom BAC has shared or sold Personal Information.
  • The right to access the specific pieces of Personal Information BAC has collected, the right to request the deletion of your Information, and the right to correct your Personal Information (see “Your Rights” below),
  • The right to opt-out of the sale of your Personal Information and to limit sharing with third parties. Note that BAC does not sell or share your Personal Information as those terms are defined under the CCPA,
  • The right to limit the use or disclosure of sensitive Personal Information, and
  • The right not to receive discriminatory treatment for the exercise of privacy rights conferred by the CCPA, including an employee’s, applicant’s, or independent contractor’s right not to be retaliated against for the exercise of their CCPA rights.

This Section contains information about these rights and how to exercise them.


Categories of Personal Information We Collect:

  • Identifiers such name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
  • Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) such as name, signature, address, or telephone number.
  • Commercial Information such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet or other similar network activity such as browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
  • Geolocation data such as physical location, but not your precise geolocation.
  • Professional or employment-related information such as current or past job history or performance evaluations.
  • Inferences drawn from other Personal Information such as profiles reflecting a person’s preferences.

Additional information about the categories of Personal Information collected and the categories of sources from which Personal Information is collected is in Section 2 of this Privacy Notice. The business purpose for collecting the Personal Information listed above is in Section 3 of this Privacy Notice. The third parties with which BAC may share the Personal Information listed above are in Section 5 and Section 6 of this Privacy Notice.  BAC has no actual knowledge that it sells or shares the personal information of consumers under 16 years of age.   BAC does not use or disclose sensitive personal information.  


Exercising Your Access, Data Portability, Deletion and Other Rights

To exercise the access, data portability, and deletion rights described above, please submit a request to webmaster@cfgbankarena.comThere are exceptions, so not all of these rights may apply to you. If you have questions regarding these exceptions, please contact us at or call us toll-free at 1-844-478-0905.  Authorized agents may submit their request though those means as well. 

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.  We will likely request additional information that will enable us to verify your identity. 

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period. If we deny your request, we will provide reasons for the denial.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period.


We will not discriminate against you for exercising any of your CCPA rights.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of the Site that are California residents to request certain information regarding BAC’s disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact BAC at the email address included below. 

12. Your Virginia Privacy Rights

If you are a Virginia resident, you may also have certain rights under the Virginia Consumer Data Protection Act (VCDPA) beginning January 1, 2023 subject to some exceptions, including the right to:

  • Confirm whether we process your Personal Information.
  • Access and delete certain Personal Information.
  • Data portability, to obtain a copy of Personal Information you previously provided in a readily usable and portable format.
  • Opt-out of personal data processing for targeted advertising, sales, and profiling in furtherance of decisions that produce legal or similarly significant effects.
  • Correct inaccuracies in your Personal Information, taking into account its nature and processing purpose.

Your Personal Information

Information about the categories of Personal Information collected is in Section 2 and within the “Categories of Personal Information We Collect” subsection of Section 11 of this Privacy Notice. The purpose for collecting the Personal Information listed above is in Section 3 of this Privacy Notice. The third parties with which BAC may share the Personal Information listed above are in Section 5 and Section 6 of this Privacy Notice.

BAC does not process your Personal Information for targeted advertising. 

Exercising Your Rights

To exercise your rights, or a child’s right on their behalf if you the child’s parent or legal guardian, under the VCDPA, please submit a request to, specifying the right(s) you wish to invoke. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period. If we deny your request, we will provide reasons for the denial.

To appeal a decision regarding consumer rights please submit a request to

You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

How To Contact Us About This Privacy Notice

To ask questions about this Privacy Notice and our privacy practices, contact us at or by mail at:


Baltimore Arena Company, LLC

ATTN: Legal Department

11755 Wilshire Blvd., Suite 900

Los Angeles, CA 90025

EFFECTIVE DATE: October 24, 2022