Baltimore Arena Company, LLC and its affiliates (“BAC,” “we,” “us,” and “our”) respect your privacy and are committed to protecting it through compliance with this privacy policy (“Policy”). This Policy applies to BAC’s website at https://www.cfgbankarena.com/ as well as all other BAC online properties (the “Site(s)”), mobile applications, social media pages, communications between you and BAC, and all other BAC services and venues (collectively the “Services”).
This Policy applies when you interact with us through our Services. It also applies anywhere it is linked. It does not apply to third-party websites, mobile applications, or services that may link to the Services or be linked to from the Services. Please review the privacy policies on those websites and applications directly to understand their privacy practices.
This Policy describes the types of Information we may collect from you when you use our Services and our practices for collecting, using, maintaining, protecting, and disclosing that Information.
Please read this Policy to understand our policies and practices regarding your Information and how we will handle it. If you do not agree with our policies and practices, do not use our Services. By accessing our Services, you agree to this Policy.
BAC may change this Policy at any time, at its discretion. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
This Policy is subject to and governed by the terms of use for the Site (“Terms of Use”) available at the Site here.
Additional information for residents of California, Virginia, Canada, the EEA, UK, and Switzerland are in the specific sections below.
We collect personally-identifiable information (“Information”) from you directly, from the devices you use to interact with us, and from third parties. We may combine Information from the Services with other data we obtain from our business records. We may use and share Information that we aggregate (compile to create statistics that cannot identify a particular individual) or de-identify (remove all unique identifiers such that it cannot be linked to a particular individual) at our discretion. We collect Information:
Information You Provide Directly to BAC. The Information that you provide us directly may include:
Information Automatically Collected from You. The Information that BAC may automatically collect and store about you may include:
Google Analytics Advertising Features. We also may have the following Google Analytics Advertising Features Implemented: Demographics and Interest reporting, Remarketing, GDN Impression Reporting and Double Click Campaign Manager. These features collect data using Google advertising cookies and anonymous identifiers. BAC and third-party vendors use these first-party cookies to access the success of online marketing campaigns, inform future campaigns and improve usability on the Site. To learn how to opt-out of the Google Analytics Advertising Features we use, please see Google Analytics’ currently available opt-outs for the web at https://tools.google.com/dlpage/gaoptout.
We use Information that we collect about you or that you provide to us, including any Information, for the following purposes:
Site statistics are compiled into traffic reports, which help BAC understand, anticipate, and respond to user needs. If we learn, for example, of heightened interest in certain aspects of the Site, we are likely to highlight that information on the Site home page. This Information helps us create a better overall experience for Site users.
BAC will retain your Information for as long as necessary to provide the Services you requested, comply with our legal obligations, resolve disputes, enforce our agreements, and achieve other business purposes.
We have implemented measures designed to protect your Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the internet is not completely secure. Although we are working to protect your Information, we cannot guarantee the security of your Information either in transmission or when stored. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
We may disclose Information that we collect or you provide as described in this Policy:
BAC does not sell any of your Information in exchange for monetary consideration. Our California section contains additional related disclosures that are specific to California law.
We use third parties to host the Site, design and operate the Site features, and to perform administrative, analytics, and payment processing related to our Services. Services these third parties provide include sending information to BAC about the use of the Site and viewing of our content. We may disclose your Information to these companies so they can carry out these operations. These companies are bound by contractual obligations to keep Information confidential.
The Site is not directed at children, and BAC does not knowingly collect any Information from children under 16 years of age. If BAC learns that a child under 16 years of age has provided Information, BAC will delete this Information from its databases. If you are under 16, do not use this Site or provide any Information about yourself to BAC, including your name, address, telephone number or email address. If you become aware that Information of a child under 16 years of age has been provided, please contact us at webmaster@cfgbankarena.com.
We are not responsible for the practices employed by websites or services linked to or from the Site, including the information or content contained therein. Our Policy does not apply to third-party websites or services.
If you choose not to provide Information, you may be unable to access all or portions of the Site or use our Services. If you no longer wish to receive marketing or promotional communications from us, click on the “unsubscribe link” provided in such communications or send us an email at webmaster@cfgbankarena.com.
If you opt out of receiving marketing/promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. Please report your concerns about collection or use of Information through the Site to webmaster@cfgbankarena.com.
When you apply for a job with us, we may collect Information from you, including:
In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.
California Consumer Privacy Act
The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and disclosure of information about them, as well as rights to know/access, correct, delete, and limit disclosure of Information. You have the right to be free from discrimination based on your exercise of your CCPA rights. To the extent that we collect Information that is subject to the CCPA, that information, our practices, and your rights are described below.
Notice at Collection Regarding the Categories of Information Collected
You have the right to know about our Information collection, use, and disclosure practices. The following table summarizes the categories of Information we collect; the categories of sources of that Information; whether we disclose, sell, or share that Information to service providers or third parties; and the criteria we use to determine the retention period for such Information. The categories we use to describe Information are those enumerated in the CCPA. We collect this Information for the purposes described above in “How We Use Your Information.”
Category | Information Type | Source | We disclose to: | We sell to/share with: |
Identifiers |
| You | Service Providers | Business partners |
Health Information |
| Not collected | Not collected | Not collected |
Financial Information |
| You | Service Providers | Not sold/shared |
Protected Classifications and Other Sensitive Data |
| Not collected, except in connection with job applications | Service Providers | Not collected |
Biometric Information |
| Potentially collected at autonomous stores | Service Providers | Not sold/shared |
Commercial Information |
| You | Service Providers | Not sold/shared |
Geolocation Information |
| You; our analytics and advertising partners | Service Providers | Advertising partners |
Internet or Electronic Network Activity Information |
| You; our analytics and advertising partners | Service Providers | Advertising partners |
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information |
| You | Service Providers | Not sold/shared |
Inferences Drawn About You |
| You; our analytics and advertising partners | Service Providers | Advertising partners |
Content of Communications |
| You | Service Providers | Not sold/shared |
Additional information about the categories of Personal Information collected and the categories of sources from which Personal Information is collected is in Section 2 of this Policy. The business purpose for collecting the Personal Information listed above is in Section 3 of this Policy. The third parties with which BAC may share the Personal Information listed above are in Section 5 and Section 6 of this Policy. BAC has no actual knowledge that it sells or shares the personal information of consumers under 16 years of age. BAC does not use or disclose sensitive personal information except as provided specifically in this Policy.
We determine the retention period for each of the categories of Information listed above based on (1) the length of time we need to retain the Information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such Information, (3) internal operational needs, and (4) any need for the Information based on any actual or anticipated investigation or litigation.
Entities to whom we disclose Information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. We restrict service providers from using Information for any purpose that is not related to our engagement or that is otherwise not permitted by law.
Entities to whom we “sell” or with whom we “share” Information are third parties. Under the CCPA, a business “sells” Information when it discloses Information to a company for monetary or other benefit. A company may be considered a third party either because we disclose Information to the company for something other than an enumerated business purpose under California law, or because its contract does not restrict it from using Information for purposes unrelated to the service it provides to us. A business “shares” Information when it discloses Information to a company for purposes of cross-context behavioral advertising.
Your rights under the CCPA. Subject to some exceptions you have the following rights:
California “Shine the Light” Law
California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of Information to third parties for their own direct marketing purposes in the preceding calendar year. Please contact us to obtain this information.
Privacy notices provided to BAC employees and job applicants in California supersede this Policy.
If you are a Virginia resident, you may also have certain rights under the Virginia Consumer Data Protection Act (VCDPA) beginning January 1, 2023, subject to some exceptions, including the right to:
We process “personal data,” as that term is defined in the European Union’s General Data Protection Regulation (“GDPR”). Users who are located in the European Economic Area (“EEA”), U.K., or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
If you are located in the EEA, U.K., or Switzerland, you have the following rights, subject to some exceptions:
Please contact us to exercise these rights.
This section applies to residents of Canada, in addition to the other generally-applicable sections of this Policy. We process your Information based on your implied or express consent unless an exception to the requirement to obtain consent applies. Where we process your Information based on your consent, you may withdraw your consent. This may make it more difficult to use our Services or the Site as described further in this Policy.
Your Information may be transferred outside Canada for processing by us or one of our service providers. The countries where your Information may be processed have different laws regarding your Information than Canada, but our data practices will continue to be governed by this Policy. You may request access to your Information, and we will grant access at our sole discretion in compliance with applicable law.
To exercise the access, data portability, and deletion rights described in the jurisdiction-specific sections above, please submit the Your Privacy Rights form or make a request by email to webmaster@cfgbankarena.com. There are exceptions, so not all of these rights may apply to you. If you have questions regarding these exceptions, please contact us at webmaster@cfgbankarena.com. Authorized agents may submit their request though those means as well.
We must verify your identity before responding to your request. We verify your identity by asking you to provide personal identifiers that we can match against Information we may have collected from you previously. We may need to follow up with you to request more data to verify identity. We will not use Information we collect in connection with verifying or responding to your request for any purpose other than responding to your request.
Only you, or someone legally authorized to act on your behalf, may make a request related to your Information. You may also make a request on behalf of your minor child. We will likely request additional information that will enable us to verify your identity.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period. If we deny your request, we will provide reasons for the denial.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
California residents may also exercise their rights by accessing the Your Privacy Rights .
To ask questions about this Policy and our privacy practices, contact us at webmaster@cfgbankarena.com or by mail at:
Baltimore Arena Company, LLC
ATTN: Legal Department
5050 S. Syracuse Street, 8th Floor
Denver, Colorado 80237
EFFECTIVE DATE: March 21, 2024
