know before you go

Below are the most important things you need to know to visit CFG Bank Arena.

All ticket holders who have purchased through Ticketmaster will also receive an email prior to their event containing all key information about their upcoming event.

Our staff and crew appreciate your cooperation. See you soon!

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CFG Bank Arena, is committed to accessibility, diversity, and inclusion. We are dedicated to making our products and services accessible to everyone, including people with disabilities. We have made a commitment to follow the Web Content Accessibility Guidelines (WCAG levels A and AA) and we use the Accessible Rich Internet Applications (ARIA) specification. We are also firmly dedicated to complying with the Americans with Disabilities Act (ADA).


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Arena App

Download the CFG Bank Arena app for easy access to tickets, information, parking and ‘MORE! 

Scan the QR Code below to download. Available on Apple and Android devices. 


CFG Bank Arena is a cashless facility. Apple Pay, Google Pay, and all major credit cards are accepted. NO CASH WILL BE ACCEPTED.


Clear Bag Policy

For the health and safety of all guests, and to expedite the entry process, CFG Bank Arena requests that guests follow the below policies.

If necessary, guests are permitted to bring a bag that fits within the following specifications: 

Clear bags that measure no larger than 14″ x 6″ x14″ are permitted.

Small clutches/purses/wallets are permitted provided they do not exceed 4.5” x 6.5” and do not have to be clear.

Backpacks of all sizes are prohibited (unless they are clear and within the 14″ x 6″ x 14″ size limitation).

Medical bags will be permitted and must be screened before entry.

All other bags will not be allowed into the Arena. Locker rentals for oversized bags available on the Hopkins Plaza Flag court area.

Any and all bags that do not meet the criteria above will NOT be permitted into the building.

Mobile Ticketing

Your phone is your ticket. Add tickets to your Apple or Google wallet and transfer to friends before reaching the gate. 

Mobile entry is safe, easy, and fast. Your ticket is sent straight to your mobile device from Ticketmaster. Locate your tickets in your Ticketmaster app. Show your ticket to the ticket scanner upon entry to CFG Bank Arena, your mobile ticket barcode is scanned and you’re in!

Prohibited Items

The following items are prohibited for use, possession, display, or distribution at, on, or within CFG Bank Arena: 

  • Professional Cameras, detachable lenses or external flash units, or recording equipment (aside from smartphones) for audio, image, or video recording purposes
  • Weapons including guns, firearms, knives of any size, stunguns/tasers, bats or poles
  • Outside food and beverage
  • Noisemaking devices of any kind including whistles, air horns, vuvuzelas, and cowbells
  • Laptops and tablets
  • Any other item deemed inappropriate or dangerous by CFG Bank Arena, in their sole discretion

Animals unless a service animals, as defined by the American Disabilities Act  

Smoke Free

CFG Bank Arena is a Smoke Free Arena. This includes but is not limited to cigarettes, e-cigs, vape pens. 

There are NO designated smoking areas.